Store Policies

Company Policies

Magic: the Gaithering Sealed Product and MTG Singles

As an Authorized Internet Retailer of Wizards of the Coast, we may only ship sealed Magic: the Gathering products within the United States.

As an Authorized Internet Retailer of Wizards of the Coast, we cannot sell current sealed Magic: the Gathering products business to business.

MTG singles prices are subject to increases as the market changes. MTG singles prices will be looked up and adjusted according to current market price when the cards are picked up at the store. Prices are not finalized until pickup of cards have been completed, even if paid for at checkout online. Do not pay online for MTG singles. Store Credit will be applied in the store, upon pickup of orders. Choose the pay In-store as payment method for store credit orders. All order cancellations are subject to a restock fee. Unpaid orders not picked up within 1 week of the order date will be cancelled and restocked unless previous arrangements have been agreed upon. See our policy page for more details.

Return Policy
You may return most new, unopened items sold and fulfilled by Play More Games within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

All pre-order sales are final and are not eligible for refund. 

Order Policy

Any orders placed and then canceled or partially canceled will be charged a restocking fee of $5.00 or 10% (whichever amount is higher), regardless of the amount of the order.

Unpaid orders not picked up within 2 weeks of the order date will be cancelled and restocked.

Payment for pre-orders are due at the time the order is placed. All pre-order sales are final and are not eligible for refund. 

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item. All pre-order sales are final and are not eligible for refund. 

Your Privacy
Play More Games is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through MailChimp and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does Play More Games protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Play More Games disclose the information it collects to outside parties?
Play More Games does not sell, trade, or rent your personal information to companies not affiliated with Play More Games. Play More Games may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Play More Games may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Play More Games, our users, or others.

Play More Games Code of Conduct:

All staff, players, spectators, customers and visitors are expected to conduct themselves in a way that ensures all participants, customers, spectators and staff enjoy themselves as much as possible. If your conduct makes it not fun for anyone else to participate, observe, shop or be at Play More Games it is not allowed.

Play More Games reserves the right to ask anyone to leave at any time and may at our sole discretion prohibit you from future events should you violate any portion of the Code of Conduct.

The following are not tolerated: 

Foul or Abusive Language: This will not be tolerated at any hosted event. You may be expelled from any event without prizes at the sole discretion of Play More Games staff for any derogatory, abusive, or foul language.

Bullying:

Bullying, including hazing, discriminatory or derogatory language, comments or activities will not be tolerated at any level.

Theft:

Theft of any property is not tolerated and will result in a banning and a report to local law enforcement and sanctioning body for all events.

Improper Attire: 

Wearing of obscene, demeaning, or overly revealing attire is not allowed. You may be asked to leave if you are wearing anything that we believe to be inappropriate. This is at the sole discretion of Play More Games Staff.

Poor Personal Hygiene:

If you haven’t taken a shower or washed your clothes in a while Play More Games Staff may ask you to leave and do so.

No Drugs or Alcohol: 

In or out of your person, anyone caught with illegal drugs at a Play More Games event including parking lots may receive a life-time ban on the first offense without warning.

No Weapons:

Play More Games prohibits the carrying of concealed weapons by all persons other than Law Enforcement Officers and Staff.

Horseplay:

Horseplay of any kind (hitting, mock fighting, kicking, etc.) is not tolerated. You may be asked to leave for Horseplay at the discretion of Play More Games Staff. 

The following are expected from all players, customers, spectators and staff:

Fairness:

Games cease to be fun when players break the rules to achieve victory. A player should prefer to lose a game than to win by cheating.

Taking advantage of inexperienced players or customers for personal gain through trades or promotion of competing businesses at our events is not fair and will not be tolerated.

Honesty: 

Players of any game should strive to act honestly while playing that game. If a player inadvertently breaks a rule during a game and becomes aware of the error before his or her opponent or a judge, that player should make the opponent and the judge aware of the misplay.

Observing an illegal activity and not reporting it immediately to Play More Games Staff is a violation of the Code of Conduct. 

We ask that you tell us about any illegal activities involving actions in our stores or at our events. Observing illegal activity including but not limited to theft, drug possession and not reporting it makes you an accessory to the crime.

Respect: 

Players, spectators, customers, staff and property should be treated with the same respect that players would expect for themselves and their property. Distracting an opponent or a judge to gain advantage shows disrespect to everyone involved in an event.

Promotion, Solicitation and Purchasing:

Conducting  any other business without the express permission in writing from Play More Games Staff is disrespectful of the community and business of Play More Games. This includes the promotion of, buying or selling of cards, games or other items including any form of purchase or sales and event promotion  for any other venue.  Doing so without express written permission is strictly prohibited and grounds for expulsion from any event and/or denial of entry for any and all  future events at the sole discretion of Play More Games Staff.

Food and Beverages:

Carry in food and non-alcoholic beverages are allowed. We allow you to bring in breakfast, lunch or dinner but ask you to clean up after yourselves and throw all odorous food containers into an outside trash can, located in front of the store.

Theft:

Theft is disrespectful of personal property and will not be tolerated at any level. Play More Games  reserves the right to search any container, bag, package, case, or items at any time.  This includes theft by unfair / inequitable trading practices.

Sportsmanship: 

Winning or losing with grace is vital to the enjoyment of any game. The desire to continue playing a game can be soured by players that berate their opponents after winning or losing a match. Demeaning, disrespectful comments, or actions before, during or after a game indicate poor sportsmanship and will not be tolerated. 

Learning:

We all want more people to play games with. Players should strive to help each other increase their play skills, game knowledge and experience. It is not a player’s responsibility to make his or her opponent’s plays for that opponent. However, discussing strategies, offering tips, or constructively critiquing game play decisions after a match has been completed helps both participants to become better players. Teaching a new player to play and providing other players with a positive experience are the most valuable things any person can provide to our community. 

Photography and CCTV Disclaimer:

While in the Play More Games premises you are being recorded on CCTV for security purposes.

Participation in our events or using our play space, may result in your photograph being taken for promotion on our website, social media and literature. 

Some game companies also require photographs of our events for Organized Play support. They may use those images in their marketing efforts as well. By participating in our events you are agreeing to let your image be used as described above. If you have a concern about this policy please speak to a staff member.

Lost and Found:

*We will store found or left behimd items for a maximum of 30 days. If you believe you may have left something at Play More Games, please let us know ASAP and we can search for it. Items left more than 30 days may be disposed of due to storage constraints

We greatly appreciate your support in our efforts to make the Play More Games communities we serve a safe, fun experience for all.

At the end of the day we want all participants, spectators, customers and staff to have had a fun and enjoyable experience.

Thank you for following the Play More Games Code of Conduct.

In Summary
Play More Games is committed to protecting your privacy. We use the information we collect on the site to make shopping at PlayMoreGames.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Website, you consent to the collection and use of this information by Play More Games LLC. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Play More Games also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Play More Games has no control or influence over their policies. Please check the policies of each site you visit for specific information. Play More Games cannot be held liable for damage or misdoings of other sites linked or otherwise.

As an Authorized Internet Retailer of Wizards of the Coast, we may only ship sealed Magic: the Gathering products within the United States.

As an Authorized Internet Retailer of Wizards of the Coast, we cannot sell current sealed Magic: the Gathering products business to business.